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Order Collection


What Happens Next After Payment For Your Collection Order.

1. We aim to contact you via the email address and/or telephone number that you have provided in Your Account details within 24 hours (but no later than 3 working days of us confirming your order) to discuss:

(a) a mutually convenient time for the collection of your order which should be within 14 days of us contacting you.

(b) whether you will be collecting the artwork yourself, or if you will be arranging for an agent or carrier to collect your order on your behalf.

(c) If you yourself are collecting the artwork, please bring the bank card used for the transaction as well as our Confirmation Email (printed or on a device).

(d) If you are appointing an agent or carrier please let us know as soon as possible after you have arranged this, and ask them to bring a copy of our Confirmation Email (printed or on a device).


2. Once a collection date has been agreed between us we will send you the Confirmation Email.

Please see clause 7.12 of our Terms & Conditions for full information regarding Order Collection.




(V1.4 – 21 January 2016, 17:01 GMT)

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